-PVR is going all pixel-y and herky-jerky. ( I didn't say I'd use proper technological terms.)
-Phone Telus....wait on hold for days.
-Have to do all sorts of reboot shit with someone from another land.
-Finally set up appt for technician to come here to my actual house.
-Guy shows up, replaces faulty PVR.👍
-I might add, he replaced a sleek little model with an ancient cumbersome thing. 👎
(A few short weeks go by. We go on a little vacation, PVR-ing many shows.
You guessed it. Return home to find all shows unwatchable)
-Repeat the first 6 steps not once, but TWICE. As in, two more technicians and two more PVR's
-Feeling uncontrollable rage at constant loss of TV and the explanation that Telus "only has refurbished PVR's as they are slowly getting away from satellite completely."
-Also uncontrollable rage at wasting days waiting for someone to show.
-Fellow tried to talk us into Optik, which we didn't really want as that involves digging a trench to lay conduit. Telus has dug in our yard before, with horrendous and disastrous results.
-As 4th PVR starts to go screwy, we decide to go Optik.
-Phone Telus and the guy says someone will be up soon to lay conduit.
-Two weeks go by....nada.
-Phone Telus, guy says conduit not needed....already there.
-Set up appt for guy to hook up Optik. Saturday between 8-10 AM.
-3 o'clock.....still no guy.
-Guy shows at 4 (after a multitude of nasty calls to Telus) He had been delayed in an area with no service, at at least that's what he told the Telus girl who phoned him. ('Scuse me? You phoned him? I thought he was in an area with no service)
-Anyhow, guy arrives at 4 and says "where's the conduit?"
-Mighty cursing is heard.
-A few days later yet another guy shows to hook up the Optik and wonders where the conduit is.
-Guy was almost as apoplectic as me.
-I will be brief now:
-Phone a higher up guy. He says conduit is there. Phone another guy. He says of course it isn't....a trench needs to be dug. Phone a lady. She says "are you going to install the conduit yourselves?"
-Husband is having a coronary and says something like: "I could fucking do it with a teaspoon faster than you guys."
-Back and forth calls ensue.
-Hear a noise outside early one AM.
-Look out and see a Telus truck vanishing into the twilight.
-Telus box on corner has been opened (and not shut properly.)
-A piece of what appears to be shoelace is hanging from the old Shaw Box attached to the house
(Oh Shaw....how I despised you in the past, little knowing that your lousy service was still better than Telus)
-Phone a guy to ask what's up with the shoelace and the vanishing truck....could it be true that the conduit was there all along?
-"Impossible" he snaps at me. "That cannot be. You need a trench."
-A few days later, many phone calls later, a guy appears.
-He looks and says "yup, conduit was there. Someone fished the line thru"
-I feel veins enlarging in my head.
-10 AM he starts.....4 PM he leaves.
-While hooking up the basement PVR, he comments that "oh...desktop computer not wireless? Sorry....no Internet for you. Need a new computer or fixilator-card "(I made that word up as I have no idea what he said)
-I feel my hands clench and facial tics appear.
-I do have to say, though, he was friendly and sympathetic and a really nice and decent guy.
-Meanwhile, many of the phone calls from our end were complaints about shoddy service, lack of service and poor business practices.
-End result being an awesome deal on our monthly bill and a substantial credit on our account.
-Go to check the exciting new channel line-up to find we are missing more than half the channels.
-Find that we have LESS channels now than we did yesterday.
-Extremely cranky calls are made.
-The buck is passed to higher and higher Telus folks, but no one can make a decision.
- Waiting for a call tomorrow.
If there is a Hell, Telus is definitely part of it.
